Information regarding Investor Complaint / Grievance Redressal Mechanism in Accordance with SEBI Circular No SEBI/HO/IMD/IMD-II CIS/P/CIR/2021/0685 dated Dec 13, 2021
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
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Dear Investors/Traders In case of any grievance against our services kindly follow the procedure given below to register your grievance with us.
Level 1 :- All the clients having grievances regarding any service can register here by clicking here and keep the Ticket Number / Reference number with you to ensure timely recording and recognition of the grievance. the respective person shall revert within 5 working days w.r.t redressal of such complaint. ( Please mention your payment details such as Payment date, Fee paid with the Transaction ID, your registered phone number with us )
NOTE: “Payment Date, Fee Paid with the Transaction ID” are Important for us to verify the client status, NO Complaint will be VALID without these details as it is a Mandatory Step to avoid Fake Complaints by Scammers.
Level 2 :- If the client is not satisfied with the resolution and still wants to escalate the complaint, he/she can escalate the matter to Compliance Officer admin @ bankniftyoptionstips.com with TICKET NUMBER / REFERENCE NUMBER ( given on Level 1 ) Here, we will try to assist the client with best possible solution adhering to the time span of 10 working days.
Level 3 :- If in case the client is still not satisfied he/she can escalate the matter with the market regulators SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. Please note that in case the client marks a copy of the mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.
SCORES may be accessed through SCORES mobile application as well, same can be downloaded from the below link:
Please note that in order to receive a timely resolution over a raised grievance. The client should first highlight their complaint to Bankniftyoptionstips.com only. In case if the client is not convinced with the solution provided they can highlight the grievance to the next level or market regulator.
“If you wish to contact with our Customer care Representative on our services kindly contact us at Whatsapp number +91 95 999 69624